Specifically regarding DocGen jobs, the user has the ability to manually terminate the job if it is taking too long.
To cancel a job:
- Navigate to the Jobs tab from top of the page
- Scroll down to the job you want to cancel.
- On the status column adjacent to the job you want to cancel, click on
- A confirmation pop-up appears to confirm your choice to terminate the job.
- Click on terminate
- The status of the job will appear as terminated in the Status column