Download User Logs

As a Storyteller administrator, you can download logs in cases where you want to diagnose technical issues or communicate relevant information with Blueprint Support.

To download user logs in the Storyteller Administration Portal, users must have the "View Instance Configuration" privilege in their Instance Administration role. For more information on Instance Administrator Roles, see the Manage Instance Administrator Roles article.

To download user logs:

  1. In the Storyteller Administration Portal, click Advanced Settings under Instance and then select License & Activity Reporting in the side panel.
    For information on how to access the Admin Portal, see the About the Administration Portal article.
  2. Click Download Logs in the Logging section.
  3. A .zip file is downloaded locally.