Download User Logs

As a Blueprint administrator, you can download logs in cases where you want to diagnose technical issues or communicate relevant information with Blueprint Support.

To download user logs in the Administration Portal, users must have the "View Instance Configuration" privilege in their Instance Administration role. For more information on Instance Administrator Roles, see the Manage Instance Administrator Roles article.

To download user logs:

  1. In the Administration Portal, click System Reports and then select the License & Activity Reporting tab.
    For information on how to access the Admin Portal, see the About the Administration Portal article.
  2. Click Download Logs in the Logging section.
  3. A .zip file is downloaded locally.